Enhancing Customer Care
CRM enhances your contact with customers. It provides organizations with comprehensive customer contact solutions, developing and leveraging market and customer-specific information to improve the customer experience at every touch-point - enabling our clients to effectively create customer experiences. It extends the reach of your business, provides insight that improves your service & helps drive new customer acquisition, optimizing customer loyalty to boost the profitability of your business.
Effective CRM system design and implementation requires deep technology, marketplace and operations knowledge. Apps Umbrella Corp incorporates a cross-disciplinary approach to building for our clients the most effective CRM systems possible. Using a business focused approach; we aim to help our customers achieve the end result they need in whatever is the most effective way for them. In all cases, we take a partnering approach to the development process, providing specialist skill sets and facilitating skills transfer to compliment the existing mix of experience and capabilities.
Services
- Call Center Automation
- Sales Force Automation
- Web Customer Service
- E-commerce, integrating personalization, advertisement serving and database marketing
- Customer and Market Analysis and Tracking, such as campaign management and execution, customer segmentation, telemarketing and personalization
